Terms and Conditions for Empower Online Therapy Group

​

Overview

​

These Terms and Conditions outline the agreement between Dr Charlotte Ord (“Facilitator”) and participants (“Client”, “You”) enrolling in the 6-Week Online Therapy Group, Empower (“the Group”). By registering, you confirm that you have read, understood, and agreed to these terms.

 

Nature of the Group

 

• This is a therapeutic group, not a substitute for individual psychological or medical treatment.

• The group is psychoeducational and process-oriented, providing evidence-based therapeutic approaches to support participants’ mental health and personal growth.

• Participation requires emotional readiness to engage respectfully with other group members and to maintain confidentiality.

 

Confidentiality

 

• All participants agree to keep the identities and shared experiences of others strictly confidential.

• Sessions will not be recorded to protect the confidentiality and anonymity of the group’s participants.

• The facilitator will maintain confidentiality in accordance with professional ethical standards (HCPC), except where:
   

  • There is a risk of harm to self or others;

  • There is a legal obligation to disclose (e.g., safeguarding concerns, court order).

  • Child abuse has been disclosed.

  • A court subpoena is received for your records.

  • Information is disclosed regarding an act of terrorism.

  • A miscarriage of justice may occur.

 

In such instances where confidentiality may need to be broken, I will always endeavour to discuss this with you first.

 

 

Attendance and Commitment

 

• The Group runs for six consecutive weekly sessions, each lasting approximately 90 minutes via Zoom.

• Your commitment to attend all six sessions is encouraged for therapeutic continuity.

• The full fee is payable regardless of attendance, as your place is reserved for the duration of the program.

• Missed sessions cannot be refunded or rescheduled.

 

Payment and Fees

 

• The total cost for the 6-week program is £397 payable in full prior to the first session.

• Payment confirms your place and acceptance of these Terms and Conditions.

• If payment has not been received before the start date, your place may be forfeited.

 

Cancellations and Postponements

 

• The group requires a minimum number of participants to run effectively.

• If the minimum number is not met, the facilitator reserves the right to postpone or cancel the group.

• In this case, participants will be offered:
   

  • A full refund, or

  • The option to transfer their place to the next available group.

 

• Once the group has commenced, no refunds will be issued except in exceptional circumstances at the facilitator’s discretion.

 

Participant Conduct

 

• Participants agree to engage respectfully and refrain from disruptive, discriminatory, or harmful behaviour.

• The facilitator reserves the right to withdraw participation for any client whose behaviour compromises the safety or therapeutic environment of the group.

• In such cases, fees are non-refundable.

 

 

Technology and Privacy

 

• Sessions will take place via a secure online platform (e.g., Zoom).

• Clients are responsible for ensuring a private, distraction-free environment, a steady screen, and a stable internet connection.

• The facilitator is not liable for technical difficulties on the participant’s end.

 

 

Clinical Suitability

 

• Participation is suitable for individuals who are emotionally stable enough to engage in group therapy.

• This group may not be appropriate for individuals currently in crisis, experiencing active suicidal thoughts, or requiring intensive clinical intervention.

• The facilitator reserves the right to assess clinical suitability prior to confirming participation and may refer a client to alternative support if necessary.

 

Contact Between Sessions

 

• The facilitator is not available for ongoing therapy or crisis support outside scheduled group sessions.

• In the event of distress between sessions, participants should contact their GP, NHS 111, or emergency services, or reach out to crisis helplines such as:
   

  • Samaritans: 116 123

  • Shout: Text 85258

 

Data Protection

 

• Personal data will be handled in accordance with UK GDPR and the Data Protection Act 2018.

• Data will only be used for clinical and administrative purposes related to your participation in the group.

 

Agreement

 

By submitting your payment and registration, you acknowledge that you have read and agreed to these Terms of Service and understand the nature and limits of confidentiality, payment, and participation.

​

​